Warranty therms

1.    The warranty constitutes an obligation of the manufacturer, hereinafter referred to as the Guarantor, to remove, free of charge, any physical flaws of the product mentioned in the first page of this warranty, counting from the date of sale

2.    This warranty card, with the document of purchase, is a proof of a valid warranty.

3.    This warranty does not cover purchased products which have been damaged as a result of:

installation inconsistent with the installation manual, use inconsistent with the intended use,

mechanical damage of the product due to improper storage, transport or not performing required maintenance operations,

natural wear resulting from normal use of the product,

repairs conducted by unauthorised persons,

maintenance and repair actions conducted by the user, which have contributed to the occurrence of the flaw.

4.    Complaints about hidden flaws should be reported to the Seller in writing, or directly to the Guarantor, within 2 working days from noticing them, with a description of the noticed flaw. The buyer is obligated to indicate in the complaint whether it is based on the warranty or something else.

5.    If the flaw of the product being the object of the complaint can be removed in the Guarantor's opinion, warranty procedures will be carried out as part of warranty repair. If the character of the flaw does not require removal in factory conditions, the Guarantor's Representative can perform the warranty repair in the Buyer's premises where the faulty products are located. In such a case, the Buyer is obligated to try as best as possible to cooperate in and facilitate the repair of the products. If the character of the flaw requires its removal in factory conditions, the Buyer, per the Guarantor's request, is obligated to deliver the product or its components which require repair to the Guarantor or their Representative, via postal or delivery mail. The Guarantor is not obligated to provide a replacement product for Buyer for the time of performing warranty obligations. Refusal to supply the product (or its part) for repair in factory conditions or making it impossible to repair it on the Buyer's premises will mean that the Buyer has freed the Guarantor from the performance of warranty obligations and has relinquished all warranty-related claims against the Guarantor. The costs of supplying of the product or its components to the Guarantor are borne by the Buyer.

6.    If the flaw cannot be removed or its removal is not recommended due to economical considerations, or could result in reduction of the product's quality, warranty duties will be carried out:

a)         as decided by the Guarantor, through the replacement of the product with a new  one, of the same type, free of flaws, or by paying the Buyer an amount equal to the price of the sale of the faulty product, with the Buyer supplying the faulty product to the Guarantor at the same time (with the handing over of the product to the Guarantor, the Buyer shall transfer the ownership of the product to the Guarantor), or

b)         with the Buyer's consent, through a price reduction, in an amount proportional to the loss of functional or esthetical values of the product caused by the flaw.

7.    If the complaint is considered justified, a warranty repair or replacement of the product with a new one will take place within 14 days from the date of receiving the complaint. In special cases, where it wil be impossible to meet the above deadline for reasons not dependent on the Guarantor, the deadline of performing warranty obligations can be extended by 14 more days, about which the Buyer will be notified in a separate letter.

8.    The basis for investigating a complaint is a signed warranty card.

9.    The warranty repair period correspondingly extends the duration of the warranty.

10.   The signing by the Buyer of the warranty card means their consent to its provisions.